Shipping policy

SHIPPING — MODESSAE

We ship to addresses across Australia and New Zealand.

1. Delivery times

Orders are packed within 1–2 business days. Once your parcel is on its way you'll get an email with tracking.

• Sydney, Melbourne, Brisbane, Adelaide, Perth and surrounds: 7–12 business days
• Auckland, Wellington, Christchurch and surrounds: 8–14 business days
• Regional and remote areas (Australia and New Zealand): 10–16 business days

These are estimates, not guarantees. Customs, weather and courier delays are outside our control, and peak periods add a few days.

2. Shipping costs

Shipping is calculated at checkout before you pay, so there are no surprises. Any promotional free-shipping threshold is shown on the website at the time.

3. Where we ship from

Our items are dispatched from our supplier's warehouse. This keeps our prices where they are, and it's why delivery takes longer than a local warehouse would. We'd rather tell you that upfront than have you wonder where your parcel is.

4. Duties and GST

Any GST payable is included in the price shown at checkout — 10% in Australia, 15% in New Zealand. You won't be asked for extra on delivery.

5. Tracking

Your tracking link can take 3–5 business days to start updating after you receive it. That's normal and doesn't mean anything is wrong.

6. Wrong address

Please check your address carefully at checkout. If a parcel is returned to us because the address was wrong or nobody could receive it, we'll contact you to arrange redelivery. Redelivery postage is at your cost.

7. Lost or damaged in transit

If your parcel doesn't arrive, or arrives damaged, email us at info@modessae.com with your order number. We'll sort it out — this sits under the consumer guarantees, so it's on us.

8. Questions

info@modessae.com