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Have a question about your order, our collection or anything else?

Our customer service team is here to help. Fill in the contact form below or email us at info@modessae.com and we'll get back to you as soon as possible.

Frequently asked questions

At MODESSAE, every piece is chosen to make you feel good, not just look good.

Since 2012 we've focused on quality, style and comfort, pairing what's current with a timeless touch that never dates.

We choose every piece carefully and pay attention to every detail, from the design right through to delivery, so shopping with us is simple, safe and enjoyable.

You won't just find clothes here, but pieces that reflect who you are and carry you through every part of your day.

We offer free tracked shipping to Australia and New Zealand.

Orders are packed within 1–2 business days and usually arrive within 7–12 business days in major cities, or 10–16 business days in regional areas.

Once your order ships, you'll receive a tracking link so you can follow it at any time. Tracking can take 3–5 business days to start updating.

Once your order ships, you'll receive an email with your tracking number.

Enter it on our order tracking page to follow your parcel in real time.

At MODESSAE, we want you to love what you ordered.

You have 30 days from delivery to return an item you've changed your mind about. It must be unworn, unwashed and have its tags attached.

To start a return, simply email us at info@modessae.com and we'll send you the return address. If an item is faulty or not as described, we cover the return postage.

Your rights under the Australian Consumer Law and the New Zealand Consumer Guarantees Act always apply.

We accept the most secure and widely used payment methods, including Visa, Mastercard and American Express credit and debit cards.

You can also pay with Apple Pay, Google Pay and Shop Pay for a faster checkout.

We value responsible business practices and only work with partners who meet strict quality standards. Every order is also packed and shipped with care.

First, check with your neighbours and around your property, as couriers sometimes leave parcels in a safe place.

If it still hasn't turned up, email us at info@modessae.com with your order number. We'll contact the courier to check for a delivery photo or other proof of delivery.

We'll do everything we can to sort it out quickly.